petsbooking

Privacy Policy

Draft — last updated September 2026. This is a working draft and should be reviewed by a qualified UK solicitor before relying on it in production.

Who we are

petsbooking.co.uk is operated by Cosimpex Ltd ("we", "us"), Kemp House, 152 City Road, London EC1V 2NX. We are the data controller for personal data collected through this site, under UK GDPR and the Data Protection Act 2018.

What we collect

  • Newsletter subscribers: your email address, used only to send the weekly digest. You can unsubscribe at any time.
  • Community Board listings: the information you choose to include in a listing (title, description, general location, pet type, contact email). We ask you not to include your phone number or exact address.
  • Basic analytics: aggregated, non-identifying usage data to understand which content is useful.

How we use it

We use your data only for the purpose you provided it: sending the newsletter, displaying your Community Board listing, and improving the site. We do not sell personal data to third parties.

Community Board visibility

Listings are visible to anyone visiting the site. Your contact email is not published publicly; we do not yet operate a relay messaging system in this version, so treat any information you include in a listing's title or description as public.

Your rights

Under UK GDPR you have the right to access, correct, or delete your personal data, and to withdraw consent at any time. Contact us at hello@petsbooking.co.uk to exercise these rights.

Cookies

We use two categories of cookies:

  • Strictly necessary: if you sign in (for example to book a vet appointment or manage a booking), our authentication provider (Clerk) sets a session cookie needed to keep you signed in. These cannot be switched off, as the site cannot function without them.
  • Analytics (optional, off by default):if you click "Accept" on the cookie banner, Google Analytics 4 sets cookies (typically named _ga and _ga_*) to help us understand which pages are useful. These cookies last up to 2 years by default (Google Analytics' standard setting — see Google's cookie policy for current details). This data is processed by Google as our data processor. If you click "Decline", or don't respond, these cookies are never set and no analytics data is collected. You can change your choice at any time by clearing your browser's site data for petsbooking.co.uk and reloading the page.

We do not use advertising, retargeting, or cross-site tracking cookies of any kind.